Support

Answers to common questions, and how to reach us.

Installing and updating

Download the APK from our download page, check its SHA-256, open it and allow the install when Android asks. The app looks for updates when you open it and now and then, and installs them only with your consent. Google Play is coming soon.

Getting started

Choose a name — that's all. To add someone, show or scan a QR code, share an invite link, or search for their username. You can add a username or phone number later in your profile.

Backups and moving to a new phone

The Backup section of Settings writes an encrypted backup to a folder or drive you choose, protected by your passphrase; restore it on the new phone. Your username moves with its 12-word recovery phrase. We don't keep copies, so without a backup we can't restore your history.

Messages to someone who is offline

Text messages wait for them sealed on our delivery server for up to 30 days. Photos, videos and files wait on your phone and go out when your contact comes online.

Using Asagiri on a computer

Open web.asagiri.top and scan the code with your phone (Settings › Linked devices). The browser works through your phone and keeps nothing; your phone shows that it's connected and can disconnect it at any time.

Deleting your data

Delete messages, chats and contacts in the app; remove your username and phone number in your profile in Settings. Uninstalling removes everything from the phone. Your device's record on our delivery server expires 90 days after it was last seen.

Staying safe

Nobody from Asagiri will ever message you in the app or ask for codes, passwords or money. Be careful with message requests from people you don't know, and compare safety numbers with anyone important.

Contact us

Write to support@asagiri.top. For security issues, write to security@asagiri.top. Please never send us your recovery phrase, passphrase or PIN — we will never ask for them.